1.Any inquiry or question from you will be replied in 24hrs during working day. 2.Accepting ODM/OEM. 3.Accepting order. we will make led lamp promtly,accrording to your requirements 4.Once sending the goods, we will send you the tracking number or bill of lading 5.We will get your comment and track for any products promptly, after you finish test or installation. 6.Warranty: 3years/ 5 years , provide free accessories as maintenance within the warranty period. 7.If our quality make led lamp not work, we will send you a news one freely. 8.Every led lamp will be aged for 48 hours in order to ensure the high quality. 9.Delivery time: Within one/two week for samples.Q1:Can I have a sample order for led light? Yes,we welcome sample order to test and check quality,Mixed samples are acceptable. Q2.What about lead time? Sample needs 3-5 days,mass productions time needs about 25 days for large quantity. Q3.ODM or OEM is acceptaed? Yes,we can do ODM&OEM,put your logo on the light or package both are available. Q4.Do you offer the guarantee for the products? Yes,we offer 2-5 years warranty to our products. Q5.How do you ship the goods and how long does it take to arrive? We usually ship by DHL,UPS,FedEx or TNT.It usally takes 3-5 days to arrive.Airline and shipping are also optional. Q6.How is the after sales service? We have a professional team which is in charge of after-sales service,also a service hot-line dealing with your complains and feedback.